Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
What's in it for you?
Hotel and resort discounts
Immediate eligibility for 401(k) with up to 6% discretionary company match
Growth and development opportunities
Positive work environment
What will you do?
Conduct pre-arrival calls to guests coming on a promotional package.
Engage with guests and provide elevated customer service by phone.
Effectively communicate the benefits of the guest's vacation package and confirm details.
Provide the highest level of service to suggest local attractions and restaurant recommendations .
Provide effective problem resolution techniques if applicable .
What are the requirements?
Enjoy talking with guests by phone
Excellent written and verbal communication skills
Local area knowledge
Computer skills
Flexible schedule, including the ability to work weekends and holidays
