Support Services Associate
DESCRIPTION:
- Receive, review, record, and respond to incoming email communications for status update and/or follow-up.
- Review and data entry of incoming service reports or supporting documentation from vendors and customers for claim resolution.
- Communicate with service partners and clients regarding authorizations, coverage questions, and general questions offering assistance through the claim process.
- Follow up with providers and customers regarding job status.
- Using company guidelines and knowledge of Cinch contracts to determine appropriate claim decision and customer follow up.
- Meet or exceed all established Key Performance Indicators.
- Other duties and projects as assigned
QUALIFICATIONS
- Strong written and verbal communication skills
- Strong customer service and organizational skills
- Reading comprehension
- Critical thinking skills
- Time management skills
- Problem solving and negotiating skill
- Self-starter who is organized and detail oriented, with the ability to multi-task.
- Ability to perform in a fast-paced environment
- Basic technical knowledge of appliances and HVAC (mechanical skills).
- Basic understanding of accounting principles.
EDUCATION/EXPERIENCE/OTHER REQUIREMENTS
- Minimum one (1) year experience in a high-volume customer service environment preferably with warranty or insurance claims experience OR strong mechanical aptitude or technical troubleshooting. Experience within HVAC, plumbing, electrical, appliance, pool or spa related business, or maintenance background is desired.
- Ability to perform in a fast-paced environment with minimal direct supervision
- Experience with Microsoft Office Suite
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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